Terms and Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Northfield Woods Sanitary District’s relationship with you in regard to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Northfield Woods Sanitary District’ or ‘NWSD’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 3633 W Lake Ave Suite 403, Glenview, IL 60026. Our company is a sewer utility serving our community. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
·The content of the pages of this website is for your general information and use only. It is subject to change without notice.
·This website does not use cookies to monitor browsing preferences.
·Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
·Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
·This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
·All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
·Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
·From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
·Your use of this website and any dispute arising out of such use of the website is subject to the laws of United States of America & the State of Illinois.
NWSD website privacy policy
NWSD monitors overall site traffic to ensure users of the website are able to access information in an effective manner. By monitoring overall site traffic, NWSD is able to continually improve this website to better suit the users’ needs. While the NWSD monitors overall site traffic, it does not collect individual user information (such as name, e-mail address, etc.). NWSD does not share or distribute any information received from users and respects the privacy of its users. If at any time you believe that the NWSD is not protecting your privacy, email office@nfwsanitary.com to report any violations.
Moving in?
The water and/or sewer utility bills remain with the property. Contact the Village of Glenview Water Billing at (847) 724-3112 to sign up for new water and/or sewer service and to ensure that a final water read has already been scheduled by the previous owner/renter. The appointment should be made 7-10 business days prior to closing in order to ensure availability of the Village of Glenview Water Department.
Moving out?
If you are moving out of the Village of Glenview, contact us to schedule a final water read. The appointment should be made 7-10 business days prior to closing in order to ensure availability of the Village of Glenview Water Department. You are responsible for payment for the final water bill.
Understanding your sewer bill
NWSD business customers receive quarterly sewer use bills. Resident’s portion are found on their respective real estate tax bills from Cook County.
Explanation of charges and fees
Late charges
A 10 percent penalty will be added to the current unpaid bill if payment is not received in full by the due date.
Non-sufficient funds charge (NSF)
A $25 service charge will be applied to your account for each check that is returned or ACH payment that is not honored by your bank.
Shut-off notice fee
A $25 service fee will be applied to your account each time a water service shut-off notice is issued to the service address. Shut-off notices can be issued for delinquent/non-compliance accounts or NSF payments.
Water service turn-on/turn-off fee
A $40 service fee will be applied to your account per trip for any call to such premises by a NWSD employee that is necessary because of the nonpayment of the water or sewer charge.
Water turn-on during 8 a.m. to 3 p.m. Monday-Friday
If payment is made during the hours of 8 a.m. to 3 p.m., Monday – Friday, and the water is to be turned on the same business day, the reinstatement fee is $80 ($40 turn-off and $40 turn-on). The delinquent amount must be paid in full prior to the service being reinstated.
Water turn-on during 3 p.m. to 5 p.m. Monday-Friday
If payment is made during the hours of 3 p.m. to 5 p.m., Monday-Friday, and the water is to be turned on the same business day, the reinstatement fee is $290 ($40 turn-off and $250 turn-on). The delinquent amount must be paid in full prior to the service being reinstated.
If payment is made during the hours of 3 p.m. to 5 p.m., Monday-Friday, and the water is to be turned on the next business day, the reinstatement fee is $80($40 turn-off and $40 turn-on). The delinquent amount must be paid in full prior to the service being reinstated.
Water turn-on during 5 p.m. to 8 a.m. Monday – Friday or on weekends/holidays
If water is to be reinstated after 5 p.m. to 8 a.m., Monday-Friday, or on weekends or holidays, the reinstatement fee is $290.00 ($40 turn-off and $250 turn on). A signed authorization form acknowledging that you agree to the fees is required at the time of reinstatement. The delinquent amount and reinstatement fees must be paid in full by 9 a.m. the next business morning. If payment is not received, the water service will be terminated and the same fees will apply.
Prior to water being turned back on, it is the responsibility of the customer to ensure faucets have been turned to the off position. The Village of Glenview is not responsible for any damages or water consumption.
How to make payments
Please use the envelope provided in your sewer bill and include the remittance portion of the bill with your payment. Include your account number on your check made payable to the Northfield Woods Sanitary District, or NWSD . Allow at least 7-10 business days for mail delivery and processing. Payment is not considered made until it has been received by the NWSD.
You may also choose the following payment options:
- In-person (9 a.m. to 1 p.m. Monday – Friday) at Northfield Woods Sanitary District, 3633 W Lake Ave Suite 403, Glenview, IL 60026 with check.
- Online bill pay through your bank, which requires you to insert a name and address of payee. When prompted for this information enter: Northfield Woods Sanitary District, and mail to 3633 W Lake Ave Suite 403, Glenview, IL 60026. Ensure you put your account number!
- Online via nfwsanitary.com website and pay with Visa, MasterCard, American Express or Discover (convenience fee charged)
Refund Policy
No refund are offered on utility services. If overpayment was made in error, a refund may be processed manually and reviewed on case by case basis by contacting the district.